- Cash on Delivery Available | 100% Genuine Product
Thank you for choosing CellBoxBD. We take pride in offering genuine products backed by reliable warranty support. Please review the information below to understand how our warranty service works.
Every product available at CellBoxBD includes the warranty information on its product page. Depending on the brand and product category, your purchase may include:
Official Manufacturer Warranty
CellBoxBD Service Warranty
International Warranty
Warranty duration varies from product to product.
Once you receive your order, please inspect it carefully before using it.
Make sure to verify:
Product model and variant
Color and storage
Physical condition
Included accessories
Purchase invoice
If you notice any issue with your order, notify our support team within 24 hours.
For products delivered by courier, we highly recommend recording an uninterrupted unboxing video.
This helps us verify claims involving:
Missing products
Missing accessories
Wrong item received
Damage during transportation
Without proper evidence, certain claims may not be eligible for review.
If your device shows signs of a manufacturing defect when first used, contact CellBoxBD as soon as possible.
After inspection, eligible products will be processed according to the applicable warranty terms provided by the manufacturer or supplier.
Depending on the product, warranty may cover:
Manufacturing defects
Internal hardware failure
Component malfunction under normal use
Warranty approval is always subject to technical inspection.
The following situations are not covered:
Accidental damage
Water or moisture damage
Broken displays or glass
Cosmetic damage
Damage caused by impact or dropping
Improper handling
Unauthorized repairs
Modified software or firmware
Electrical damage caused by improper charging
Damage caused by natural disasters
Accessories may have different warranty periods than smartphones or tablets.
Some accessories are covered by limited warranty, while others may not include warranty at all.
Please check the product page for the exact warranty period before placing your order.
If your product requires warranty support:
Contact CellBoxBD Customer Care.
Share your Order ID or purchase invoice.
Submit the product for inspection.
Our technical team will evaluate the issue.
If the warranty is valid, the product will be repaired or serviced according to the applicable warranty terms.
Warranty processing time depends on the manufacturer and product type.
Most warranty requests are completed within 7–30 working days, although certain repairs may require additional time if replacement parts are unavailable.
Warranty will no longer apply if:
The serial number or IMEI has been altered or removed.
The device has been opened by an unauthorized technician.
Physical or liquid damage is detected.
The product has been modified.
Damage results from improper use or negligence.
Before submitting your device for service, please:
Back up your personal data.
Remove screen locks and passwords.
Sign out of Apple ID, Google Account, or other security accounts.
Remove your SIM card and memory card.
CellBoxBD is not responsible for any personal data stored on the device.
Warranty service does not automatically include a replacement or refund.
Repair, replacement, or other resolutions are determined after inspection and according to the manufacturer’s or supplier’s warranty guidelines.
The original warranty period remains unchanged after warranty service unless stated otherwise by the manufacturer.
Our support team is always ready to help with warranty questions and service requests.
Please contact CellBoxBD Customer Support through our official website or social media channels, and we’ll guide you through the warranty process.
